This Privacy Policy explains how Flora Lane processes personal data in connection with its website, consultations, and floral services for weddings and events in Kolkata and nearby areas.
This introduction outlines how the policy is organized and where to find key information.
We use personal data to respond to inquiries, arrange consultations, prepare quotes, confirm deposits and dates, coordinate design details, manage delivery or studio pickup, process payments, maintain records, improve website performance, and meet legal or operational requirements.
We may disclose data to service providers that assist with website hosting, communications, payment processing, record keeping, or delivery coordination. These parties may use the data only to perform services for us and are expected to handle it in a manner consistent with their role.
We may share personal data when necessary to comply with legal obligations, respond to lawful requests, protect our rights, investigate misuse, or support the establishment, exercise, or defence of legal claims.
We may collect contact details, event and order information, consultation notes, payment-related records, delivery or pickup instructions, and communications sent through the website, phone, or consultation process. We also process technical data such as device, browser, and usage information when the site is used.
We receive personal data directly from users when they make an inquiry, request a consultation, confirm a project, or provide event details. We may also obtain information from form submissions, appointment requests, payment handling, and basic technical logs generated by the website.
We may use essential cookies to support site operation, session cookies to maintain form activity, and limited preference or analytics cookies to understand how the website is used. Cookie categories may vary depending on the features accessed and the settings applied by the user.
Users may block or delete cookies through browser settings and may review device-level controls where available. If cookies are disabled, some parts of the website may not function as intended, especially features that rely on form handling or session continuity.
Subject to applicable law, individuals may request access to their data, correction of inaccurate information, deletion in appropriate cases, or restriction of certain processing. Where a request cannot be fully granted, we will explain the reason in general terms.
To protect privacy and prevent misuse, we may ask for information needed to verify the requester and understand the scope of the request. Some records may be retained where required for legal, accounting, or operational reasons.
We retain personal data for the period needed to manage inquiries, complete projects, maintain business records, resolve disputes, and meet legal or tax obligations. When data is no longer required, we delete it or de-identify it where practical.
The updated version will apply from the date it is posted unless a different effective date is stated. Where a change is material, we may provide additional notice through the website or by direct communication where appropriate.
